Get some help online with our co-browsing tool

Here are some important things to keep in mind:

• By selecting “Accept” and providing the Fidelity representative with the four-digit, system-generated passcode, you are consenting to allow the representative to view your screen, or with your added consent, navigate you through your Fidelity web pages.


• The representative will be able to see Fidelity Investments web pages that you are looking at, which may include your account and personal information.


• You agree that it is your responsibility, and not Fidelity's, to close, minimize, or otherwise obscure any information you do not wish to share with Fidelity.


• In limited cases and with your added consent, an Electronic Channel Support representative may need to take control to see other applications you have open on your computer or may request you share documents with them to help assist you.

You can disconnect at any time, for any reason.