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Contact Us
Resources and support, when and where you need it
Whether you are an individual or an investment professional, we are always readily available to answer your questions and service your investment needs.
For Individual Investors
Have questions about your Fidelity Advisor account or need product information? It's easy to get in touch with us and get answers to frequently asked questions.
By Phone
Speak with Customer Service Representatives
Call 877-208-0098, 8:30 a.m. to 7:00 p.m. Eastern time, Monday through Friday.
By Mail
It's easy to send material to us from anywhere in the U.S. and abroad.
Regular Mail
Fidelity Investments Institutional Operations Company LLC
P.O. Box 770002
Cincinnati, OH 45277-0086
Overnight Mail
Fidelity Investments Institutional Operations Company LLC
100 Crosby Parkway, KC1G
Covington, KY 41015
For Investment Professionals
Fidelity is committed to delivering the attention, responsiveness, and dedicated support that you require in managing your clients' assets. It all begins with making it easy to communicate.
By Phone
Sales Support
Inside or Outside Wholesaler
800-544-9999
Operations Support
Investment Professionals
800-522-7297
Bank Trust/TPA/Insurance/RIA
877-836-4829
Institutional Cash Services
877-297-2952
Website Support
By Mail
It's easy to send material to us from anywhere in the U.S. and abroad.
Regular Mail
Fidelity Investments Institutional Operations Company LLC
P.O. Box 770002
Cincinnati, OH 45277-0086
Overnight Mail
Fidelity Investments Institutional Operations Company LLC
100 Crosby Parkway, KC1G
Covington, KY 41015
For SIMPLE IRA Plan Sponsors
Our team of dedicated representatives can answer your questions.
By Phone
Get fasimple.com support, including PIN resets, or speak with a representative about your SIMPLE IRA plan.
Speak with Customer Service Representatives
Call 877-208-0098 between 8:30 a.m. and 7:00 p.m. Eastern time any day the New York Stock Exchange is open.
By Mail
It's easy to send material to us from anywhere in the U.S. and abroad.
Regular Mail
Fidelity Investments Institutional Operations Company LLC
P.O. Box 770002
Cincinnati, OH 45277-0086
Overnight Mail
Fidelity Investments Institutional Operations Company LLC
100 Crosby Parkway, KC1G
Covington, KY 41015