Contact Us

Resources and support, when and where you need it

Whether you are an individual or an investment professional, we are always readily available to answer your questions and service your investment needs

For Individual Investors

Need product information? Have questions about your personal account? Whatever your comment or inquiry, it's easy to get in touch with us.

By Phone

We have phone representation available to speak with you.

Speak with Customer Service Representatives

Call 877-208-0098 8:30 a.m. to 7:00 p.m. Eastern time, Monday through Friday.

By Mail

It's easy to send material to us from anywhere in the U.S. and abroad.

Regular Mail

Fidelity Investments Institutional Operations Company, Inc.
P.O. Box 770002
Cincinnati, OH 45277-0086

Overnight Mail

Fidelity Investments Institutional Operations Company, Inc.
100 Crosby Parkway, KC1G
Covington, KY 41015

For Investment Professionals

Fidelity is committed to delivering the attention, responsiveness, and dedicated support that you require in managing your clients' assets. It all begins with making it easy to communicate with us.

By Phone

We have phone representation available to speak with you.

Sales Support

Inside or Outside Wholesaler
800-544-9999

Operations Support

Investment Professionals
800-522-7297

Bank Trust/TPA/Insurance/RIA
877-836-4829

Institutional Cash Services
877-297-2952

Dealer Home Office
800-221-9923

Liquidity Management Clients
800-345-6505

Shareholder
877-208-0098

Website Support

800-522-7297

By Mail

It's easy to send material to us from anywhere in the U.S. and abroad.

Regular Mail

Fidelity Investments Institutional Operations Company, Inc.
P.O. Box 770002
Cincinnati, OH 45277-0086

Overnight Mail

Fidelity Investments Institutional Operations Company, Inc.
100 Crosby Parkway, KC1G
Covington, KY 41015

For SIMPLE IRA Plan Sponsors

Our team of dedicated representatives can answer your questions.

By Phone

Get fasimple.com support, including PIN resets, or speak with a representative about your SIMPLE IRA plan.

Speak with Customer Service Representatives

Call 877-208-0098 between 8:30 a.m. and 7:00 p.m. Eastern time any day the New York Stock Exchange is open.

By Mail

It's easy to send material to us from anywhere in the U.S. and abroad.

Regular Mail

Fidelity Investments Institutional Operations Company, Inc.
P.O. Box 770002
Cincinnati, OH 45277-0086

Overnight Mail

Fidelity Investments Institutional Operations Company, Inc.
100 Crosby Parkway, KC1G
Covington, KY 41015

 
 

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